Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handle the front counter sales focusing on customer relationship, managing sales of the company’s products and services, tracking, investigating, and reporting sales information providing customer service while interfacing with external vendors. At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry! Essential Functions/Qualifications: Professional and courteous ongoing contact with customers before, during and after a sale.Code and input customer orders, pricing information and additional data into the computer systemProvide excellent customer support through knowledge of our products and their applicationsContinuously improve and maintain in-depth product knowledgeCoordinate deliveries with Operations staffAssist walk-in customers Handle and resolve customer issuesAssist Outside Sales Representatives as neededMaintain effective communication with customers, management, and Outside Sales RepresentativesFocus on securing the profitable sales opportunity with each customer through excellent selling, service and problem-solvingEffective at up selling and cross sellingCoordinate purchase and delivery of special products. Maintain stock levels on the sales floor and in the stockroomOperate and balance cash register dailyAs needed, initiate telephone calls to customers to generate salesRespond swiftly and courteously to customer complaints or inquiriesWhen required, participate in monthly and/or annual physical inventoriesSupport our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customersAble to work 40-50 hours per weekOther duties may be assignedAfter receipt of conditional offer of employment, must be able to pass drug screen/physical/background check. Skills:High school diploma or equivalent required2 years inside sales experience (incoming call preferred)Excellent verbal communication skills and telephone mannerAbility to focus on different tasks and use time efficiently to achieve desired outcomes. Familiarity with Windows operating systems FBM Compensation / Benefits: This is a full-time position with competitive pay and benefits that will be located in our branch in Tonawanda, NY. If you are an organized and detail-oriented individual, we encourage you to apply for this exciting opportunity!Compensation: $18.50 to $30.40 per hour. Start rate of pay may vary based on factors including, but not limited to, location, education, training, and/or experience.Commission Eligibility: N/ABonus Eligibility: YesA friendly and supportive work environmentWell-maintained equipmentExcellent benefits including Medical, Dental and Vision plans, 401(k)Career growth opportunities